More About Complaint Handling in Credit Unions

One of the key elements of customer service in credit unions is the ability to handle members' complaints and problems calmly and constructively, and that ability is based on a personality-driven attitude that can be measured!

When you think about it, it's clear that some people react to members' complaints by seeming to take them personally, instead of by listening carefully to the problem behind the complaint and then focusing on finding a solution to the problem.

The CREDIT UNION MEMBER SERVICE SURVEY measures an individual's personality-driven attitudes about staying calm and focused in order to solve problems and present solutions to your members-the foundation of successful complaint handling.

The CREDIT UNION MEMBER SERVICE SURVEY is customized for credit unions, and is used in that form by credit unions throughout the U.S. Its twin, the BANK CUSTOMER SERVICE SURVEY, is used by banks throughout the U.S.​​

WHAT OUR CUSTOMERS SAY...

Then Bank Customer Service Survey is a good indicator of customer service skills.  Our supervisors like the Results Report because it gives them a heads-up on the new hire's strengths and weaknesses regarding customer service.

Dawn Q.
Senior VP
BankIowa
Jesup, IA