As I was saying…

The new “normal” for businesses requires us to find as many ways as possible to keep employees, as well as customers, safe. For many companies, this means that open-concept offices, crowded call centers, and shared work spaces need to be re-designed or modified. This...

People at work sometimes don’t get along with one another, and it’s tempting to treat it as a minor issue (“just grow up!”) But sometimes the conflict escalates and that’s when the hidden costs – decreases in productivity, turnover, and overlooked customers’ needs –...

   This is the last in a series of four blog posts in which I am talking about how “fair play” negotiating techniques can be adapted to everyday use. (link to first post, second post, third post) Now let’s look at some specific “moves” to use during your...

  This is the third in a series of four blog posts in which I am talking about how “fair play” negotiating techniques can be adapted to everyday use. (link to first post and second post) Did you solve the riddle from last week? What happens to a tree that is...

  This is the second in a series of four blog posts in which I am talking about how “fair play” negotiating techniques can be adapted to everyday use. (insert link to first post with text, Link to first post) Last week, I asked you to think about how the...

Does it sometimes seem difficult to convince another person to participate in a project, or meet a deadline? Do you sometimes feel like you have agreed to do something for another person without getting that person’s cooperation on another project in return? The...