As I was saying…
Notes from Helm and Associates
The Office Holiday Party
We all like to think that we can "get along with anyone" but we often add--if only to ourselves--"with a few exceptions!" If the "exceptions" show up on your team then, in spite of your good intentions, you may have difficulty setting aside differences in order to...
Three Steps That Will Turn Self-Sabotaging Habits Into Good Habits
Self-sabotaging habits produce the actions and attitudes that work against our getting what we really want in our careers and our lives. We often develop self-sabotaging habits as a result of dealing with bad things that have happened to us; what might have started...
Your Brain Can Make You A Lousy Manager But You Don’t Have To Stand Still For It
Bad habits seldom pop up, full-blown, overnight. They usually start in small ways, as minor lapses in judgment that are easily excused by circumstances. If they are not nipped in the bud, they can become bad habits that become an automatic part of the person's...
How to Hire a “Qualified” Problem Manager
Teams are made up of individuals, and each member of the team (boss/worker) brings his and her preferred work style to the team’s task. The fact that everyone on the team is assigned to the same project and shares the team’s common goal does not automatically turn...
Who Is Keeping Your Customers Happy?
Our Customer Service Questionnaire (CSQ) gives you accurate, easy-to-use information about an applicant’s or an employee’s potential to produce positive customer service results.It doesn’t matter whether you are in the hospitality business, retail, or a service...
3 Simple Ways To Sabotage Teamwork
Teams are made up of individuals, and each member of the team brings his and her preferred work style to the team's task. The fact that everyone on the team is assigned to the same project and shares the team's common goal does not automatically turn them into a...