As I was saying…

Notes from Helm and Associates

 

The Office Holiday Party

We all like to think that we can "get along with anyone" but we often add--if only to ourselves--"with a few exceptions!" If the "exceptions" show up on your team then, in spite of your good intentions, you may have difficulty setting aside differences in order to...

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How to Hire a “Qualified” Problem Manager

Teams are made up of individuals, and each member of the team (boss/worker) brings his and her preferred work style to the team’s task. The fact that everyone on the team is assigned to the same project and shares the team’s common goal does not automatically turn...

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Who Is Keeping Your Customers Happy?

Our Customer Service Questionnaire (CSQ) gives you accurate, easy-to-use information about an applicant’s or an employee’s potential to produce positive customer service results.It doesn’t matter whether you are in the hospitality business, retail, or a service...

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3 Simple Ways To Sabotage Teamwork

Teams are made up of individuals, and each member of the team brings his and her preferred work style to the team's task. The fact that everyone on the team is assigned to the same project and shares the team's common goal does not automatically turn them into a...

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