More About Cross Selling in Customer Service
One of the key elements of customer service is the willingness to cross sell and up sell the company's products and services, and that willingness to cross sell comes as much from a personality-driven attitude as it does from knowledge and training.
When you think about it, it’s clear that people who are most successful at cross-selling are the ones who like to solve problems, and who see others’ questions as opportunities to find new solutions. If these people also have information, for example, about your company's products and services, then they are in a good position to use that information to suggest them to customers who may not be aware of them.
The CUSTOMER SERVICE QUESTIONNAIRE measures an individual’s personality-driven attitudes about solving problems and willingness to present solutions to your customers – the foundation of successful cross selling!