Attitudes matter when it comes to customer service!

Are you responsible for delivering high quality service to your customers? We can make your job easier!

Our Customer Service Questionnaire gives you accurate, easy-to-use information about an applicant’s or an employee’s potential to produce positive customer service results.

The Customer Service Questionnaire provides you with a Results Report within minutes that helps you evaluate customer service potential for the following typical operations:

  • Call Center Operations: Do you need to hire people who can deal with all kinds of customers in a positive way, solve their problems, and answer their questions politely?
  • Retail Operations: Do you need to hire people who are willing to up-sell or cross-sell? Do you need to hire people who enjoy interacting with customers, and make customers want to return, whether in person or by phone?
  • Support Services: Do you need to hire people who like to solve problems, interact with people, and don’t take complaints personally?
  • Internal Customer Service: Do your internal customer services need a re-boot?

LEARN ABOUT AN APPLICANT’S OR AN EMPLOYEE’S POTENTIAL IN THESE AREAS WITH OUR CUSTOMER SERVICE QUESTIONNAIRE:

  • Being friendly and helpful to customers
  • Turning customer complaints into customer compliments
  • Willingness to cross-sell and up-sell

The results are verified by our unique Reality √ Technology which analyzes and corrects the degree to which a test-taker tries too hard to “look good.”  You can be sure that the Results Report detects and corrects the test-taker's attempts to answer questions only in a positive way!


WHAT ARE THE BENEFITS TO YOU OF THE CUSTOMER SERVICE QUESTIONNAIRE?

  1. The Customer Service Questionnaire improves hiring and promotion decisions – The Customer Service Questionnaire gives you objective information about the person’s ability to provide outstanding customer service because it is a validated, job-relevant tool!
  2. The Customer Service Questionnaire saves training dollars – You identify applicants and employees most likely to benefit from customer service training and you get customized training tips for each person!
  3. The Customer Service Questionnaire shows new employees how to be effective – You get a customized report that focuses the new employee on how to use his or her assets to improve customer service performance.
  4. FREE training and FREE telephone user support – For your hiring managers, trainers and supervisors, at no additional cost!

WHAT DO YOU GET?

Two reports are delivered by email within minutes of the completion by an applicant or employee:

1. Customer Service Questionnaire RESULTS REPORT

The RESULTS REPORT gives you objective information that allows you to compare this person’s customer service potential with the thousands of others who have completed the Customer Service Questionnaire in these areas:

  • Overall customer service potential
  • Cross-selling orientation
  • Complaint-handling orientation
  • Friendliness
  • Customized “Tips, Tools, & Techniques” that focus the new employee on specific ways to use his or her assets to improve customer service results!

2. Customer Service Questionnaire DEVELOPMENTAL GUIDE

Give the DEVELOPMENTAL GUIDE to the new employee! It answers the question, “How did I do on that test?” by providing the person’s results in a constructive and practical self-help action plan.

The DEVELOPMENTAL GUIDE turns the person’s answers into personalized suggestions about how to improve performance in each of the three customer service areas!

HOW MUCH DOES IT COST TO GET ALL THIS INFORMATION?

For less than $10 per person, you can begin immediately to include objective, job-relevant, and valid information in your selection and hiring process for all employees who have customer contact!  

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