Are you responsible for delivering high quality service to your customers? We can make your job easier!
Our Customer Service Questionnaire gives you accurate, easy-to-use information about an applicant’s or an employee’s potential to produce positive customer service results.
The Customer Service Questionnaire provides you with a Results Report within minutes that helps you evaluate customer service potential for the following typical operations:
LEARN ABOUT AN APPLICANT’S OR AN EMPLOYEE’S POTENTIAL IN THESE AREAS WITH OUR CUSTOMER SERVICE QUESTIONNAIRE:
The results are verified by our unique Reality √ Technology which analyzes and corrects the degree to which a test-taker tries too hard to “look good.” You can be sure that the Results Report detects and corrects the test-taker's attempts to answer questions only in a positive way!
WHAT ARE THE BENEFITS TO YOU OF THE CUSTOMER SERVICE QUESTIONNAIRE?
WHAT DO YOU GET?
Two reports are delivered by email within minutes of the completion by an applicant or employee:
1. Customer Service Questionnaire RESULTS REPORT
The RESULTS REPORT gives you objective information that allows you to compare this person’s customer service potential with the thousands of others who have completed the Customer Service Questionnaire in these areas:
2. Customer Service Questionnaire DEVELOPMENTAL GUIDE
Give the DEVELOPMENTAL GUIDE to the new employee! It answers the question, “How did I do on that test?” by providing the person’s results in a constructive and practical self-help action plan.
The DEVELOPMENTAL GUIDE turns the person’s answers into personalized suggestions about how to improve performance in each of the three customer service areas!
HOW MUCH DOES IT COST TO GET ALL THIS INFORMATION?
For less than $10 per person, you can begin immediately to include objective, job-relevant, and valid information in your selection and hiring process for all employees who have customer contact!