More About Complaint Handling in Customer Service

One of the key elements of customer service work is the ability to handle customers’ complaints and problems calmly and constructively, and that ability is based on a personality-driven attitude that can be measured!

When you think about it, it’s clear that some people react to customers’ complaints by seeming to take them personally, instead of by listening carefully to the problem behind the complaint and then focusing on finding a solution to the problem.

The Customer Service Questionnaire measures an individual’s personality-driven attitudes about staying calm and focused in order to solve problems and present solutions to your customers – the foundation of successful complaint handling!