Tellers count and handle money throughout the day, and they do so while they are answering questions and helping customers solve problems.

Solving a customer's problems takes more than accuracy at counting money; it requires the ability to sort through details, identify important information, and use that information to arrive at solutions that are correct and timely!

Tellers are the "face" that your financial institution presents to your customers, day in and day out. The TELLER TEST helps you because it gives you an objective evaluation of a candidate's ability to think and use information to solve problems accurately!

The TELLER TEST measures a person's ability to solve customers' problems satisfactorily, handle daily teller duties professionally, and to do so under pressure.

The TELLER TEST will:

  • Improve hiring and placement decisions - By giving you an objective, job-relevant, and valid measurement of a teller’s central job skill.
  • Standardize hiring and promotion decisions - By providing a consistent measure that lets you compare each applicant's skill in a central job skill.
  • Compare applicants equitably: The TELLER TEST questions are based on typical teller transactions, but no knowledge of bank practices or specific bank equipment is required. Rather than measure an applicant’s skill with a specific machine, the TELLER TEST measures a person’s innate ability to use known facts to solve simple money handling problems.
  • Give supervisors practical tips for helping their employees handle money more accurately, as well as by providing placement suggestions that are based on the individual’s TELLER Test results.
  • Save time and money in the selection process: The TELLER Test is timed and administered over the Internet by our SSL-secured server; it takes only 20 minutes of the applicant’s time, not yours!
  • Results reports are delivered within minutes by email directly to your designated recipients.
  • FREE training and FREE telephone user support - For your hiring managers, trainers and supervisors, at no additional cost!

RESULTS

The TELLER TEST Results Report presents results in three ways:

  • GRAPHICALLY: The graphs on the first page of the TELLER TEST Results Report let you compare one person's results to the thousands of others who have completed the TELLER TEST in these four areas
    • Overall Results
    • Thinking and Problem-Solving Skills
    • Work Style
    • Promotion Potential
  • DESCRIPTION OF BEHAVIOR ASSOCIATED WITH THIS PERSON'S RESULTS: We provide easy-to-read details about what the results mean in each of these areas:
    • Thinking and Problem-Solving Skills - What is this person's ability to use facts to understand a problem and identify the correct solution?
    • Work Style - What is this person's likely work pace, ability to maintain accuracy under pressure, and ability to maintain focus amid distractions?
    • Promotion Potential - What is this person's potential for (eventual) promotion to positions of greater responsibility?
  • OVERALL SUMMARY - This paragraph summarizes the person's overall suitability for a teller position, along with his or her turnover risk, and it includes training suggestions that are based on the person's performance on the TELLER TEST.

For less than $10 per person, you can begin immediately to include objective, job-relevant, and valid information in your selection and hiring process for all bank employees who handle and count money! 

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