Who Is Keeping Your Customers Happy?

Are you responsible for delivering high quality service to your customers? We can make your job easier!Our Customer Service Questionnaire (CSQ) gives you accurate, easy-to-use information about an applicant’s or an employee’s potential to produce positive customer...

3 Simple Ways To Sabotage Teamwork

Enhanced Team BuildingTeams are made up of individuals, and each member of the team brings his and her preferred work style to the team’s task. The fact that everyone on the team is assigned to the same project and shares the team’s common goal does not...

Helping Managers Develop Good Habits

Join Our Newsletter: The Productivity Update Name Email Address Yes, I would like to receive your newsletter! Helping Managers Develop Good Habits Good And Bad Habits A habit is an acquired behavior pattern that is so ingrained that it has become almost involuntary....

Three Poisoned Promotions and How to Prevent Them

Three Poisoned Promotions and How to Prevent Them Poisoned promotions are those promotions that are doomed from the start because the person who is promoted isn’t capable or qualified for the new position.  Now, I know that no one intends to promote a person who...